FAQ
Want more details? We’ve also answered common questions about orders, shipping, returns, and more.
If you still need help, feel free to contact us via our contact form – we’ll be happy to help!
Product Specifications and Features
What types of VR headset lenses do you offer?
We offer both prescription (customized) and non-prescription (plain) VR headset lenses designed to enhance visual clarity and immersion.
Are your VR headset lenses compatible with all VR devices?
Our lenses are designed to work with a wide range of VR headsets. Please consult our compatibility guide for specific models.
How do I choose the right lens for my VR headset?
Consider your headset model, personal vision requirements, and whether you need prescription or non-prescription lenses. Our customer support is available for personalized recommendations.
What is the light transmittance rate of your VR lenses?
Our VR lenses feature a high light transmittance rate of up to 98.3% for bright and clear visuals.
Do your lenses feature an anti-blue light filter?
Yes, many of our lenses include an anti-blue light filter to help reduce eye strain during extended use.
Are the lenses scratch-resistant?
Our lenses are manufactured with durable coatings that enhance scratch resistance, though we recommend handling them with care.
Do your lenses offer UV protection?
Yes, our lenses are designed to block harmful UV rays, offering extra protection for your eyes.
Can I choose the lens curvature or thickness?
For custom prescription lenses, you can specify your desired curvature and thickness based on your vision requirements. Standard specifications apply for non-prescription lenses.
Are the lenses designed to reduce eye strain?
Absolutely. Our lenses are optimized to reduce eye strain, ensuring comfort during long VR sessions.
How do you ensure the quality of your lenses?
Every lens undergoes rigorous quality control and testing at every production stage to meet high industry standards.
Prescription Lenses Specifics
What is the turnaround time for custom prescription lenses?
Custom prescription lens orders typically require 10-15 business days for processing and delivery, depending on your specific requirements.
How do I provide my prescription information?
When ordering prescription lenses, please enter your prescription details in the designated fields during checkout. Double-check for accuracy before submitting.
Is a professional eye exam required before ordering prescription lenses?
Yes, we recommend a professional eye exam to ensure your prescription is current and accurately reflects your vision needs.
I ordered the wrong prescription, can I get a refund or a free replacement?
If you don’t react right after the confirmation mail then it’s too late to change the order. Every order is manufactured to your specification and can not be put back in stock. It can not be returned if the wrong prescription was ordered. We can’t grant a free replacement for this case. Please contact us either way. In most cases we offer a discount.
How accurate are your prescription lenses in meeting my vision requirements?
Our custom prescription lenses are manufactured to precise specifications, ensuring they accurately meet your individual vision requirements.
Is the Freeform technology automatically included in the lenses?
Yes, we also include Freeform technology with a precision of 0.01 dioptries for all our lenses without any cost for you.
Ordering, Payment, and Shipping
Can I order a sample before placing a bulk order?
Yes, sample orders are available upon request so you can verify the quality and suitability of our lenses before making a larger purchase.
Are there any bulk or wholesale discounts available?
是的，我们为批量和批发订单提供特价。请联系我们的销售团队获取详细信息和选项。info@annkutvr.com
What payment methods do you accept?
Currently, our website exclusively accepts PayPal for all transactions.
Is my payment information secure when using PayPal?
Yes, PayPal offers a secure and reliable payment process, ensuring that your financial information remains protected.
Can I change my shipping address after placing an order?
如果您在收到确认邮件后没有立即回复，则无法更改订单地址。请在收到确认邮件后立即联系我们：info@annkutvr.com
What shipping carriers do you use for delivery in the US?
We partner with trusted shipping carriers for domestic delivery; the specific carrier may vary based on your location.
How long does delivery typically take within the United States?
Delivery usually takes between 3 to 7 business days, depending on your location and the specifics of your order.
Do you offer expedited shipping options?
Yes, expedited shipping is available for an additional fee. Please select this option at checkout if you need faster delivery.
How can I track my order and what should I do if it arrives damaged?
订单发货后，您将通过电子邮件收到追踪号码。如果您的订单送达时发现损坏，请立即通过info@annkutvr.com联系我们的客服寻求帮助。
Will there be any customs and duty charges?
Your order may be subject to import tax and/or additional customs fees which are levied when the shipment reaches the destination. Annkutvr unfortunately cannot be held responsible for these charges.
Please note that in some cases customs will ask for documentation like e.g. an invoice. In most cases the invoice can be substituted by the order confirmation and PayPal payment slip. In general the customer is responsible to understand the import regulations of their country and to fulfill duties in providing documentation to customs. In case any extra documents are necessary, please feel free to reach out and we will provide them for you.
Returns and Refunds
What should I do if my non-prescription lens arrives damaged?
如果您的非处方镜片在收到时已损坏，请立即通过info@annkutvr.com联系我们的客服并提供您的订单详细信息，以安排退货或换货。
I don’t want/forgot to clear customs. Can I get a refund?
Please make sure to know your import laws and provide the required documentation.
In all cases the additional costs for not clearing customs due to customer decisions
need to be carried by the customer. In the form that a refund can not be provided.
Of course, if the item is returned and you still want it. Then we can reship it to you.
The following case(s) are omitted from this:
Customs returns a package without contacting the customer. In this case we will ship the package again.
What is your return policy?
由于处方镜片是定制产品，我们不接受因顾客失误而导致处方错误而退货。下单时请务必仔细核对您的处方信息。
我们将提供客户服务，确保每位顾客满意。如有任何疑问，请发送电子邮件至info@annkutvr.com
联系我们。
Support, Installation, and Maintenance
How should I clean and maintain my VR headset lenses?
We recommend using a microfiber cloth and a lens cleaning solution. Avoid harsh chemicals and excessive pressure to prevent scratches.
Do you offer technical support for lens installation?
Yes, we provide technical support along with detailed installation guides to help you replace or install your VR headset lenses easily.
How should I maintain and clean my lenses to ensure optimal performance?
For optimal performance, regularly clean your lenses with a microfiber cloth and approved cleaning solution, and store them in a protective case when not in use.
Got more questions? You can reach us via our contact page here.